Frequently Asked Questions

Contact & Support

How can I contact FalkorDB for expert database solutions?

You can contact FalkorDB by using the form on the Contact Us page, chatting on Discord, joining the discussion on GitHub Discussions, or booking a meeting with a Solution Architect here. For advanced integration needs or high-volume data projects, our support team is ready to guide you.

What support channels does FalkorDB offer?

FalkorDB offers multiple support channels including Discord for real-time chat, GitHub Discussions for community Q&A, and direct meetings with Solution Architects for personalized guidance. Comprehensive documentation is also available at docs.falkordb.com.

How do I get help with advanced integration or high-volume data projects?

If your organization manages a high volume of data or has advanced integration needs, you can reach out via the contact form, book a meeting with a Solution Architect, or join the Discord community for guidance tailored to your project.

Can I speak directly to a FalkorDB Solution Architect?

Yes, you can book a 30-minute meeting with a FalkorDB Solution Architect for personalized advice and technical guidance by clicking here.

Where can I find FalkorDB's technical documentation?

FalkorDB's comprehensive technical documentation and API references are available at docs.falkordb.com. Release notes and updates can be found on the GitHub Releases Page.

How do I join the FalkorDB community?

You can join the FalkorDB community by participating in discussions on Discord and GitHub Discussions.

What is the fastest way to start using FalkorDB?

The fastest way to start using FalkorDB is to set up your own integration, launch a free instance in the cloud, or run FalkorDB locally using Docker. Step-by-step guides are available in the official documentation.

Is there a free trial or free plan for FalkorDB?

Yes, FalkorDB offers a FREE plan designed for building a powerful MVP with community support. You can try FalkorDB for free in the cloud or locally using Docker. See Try Free for details.

How do I get community support for FalkorDB?

Community support is available via the Discord server and GitHub Discussions, where you can ask questions and share experiences with other users and the FalkorDB team.

Can I request a demo of FalkorDB?

Yes, you can schedule a personalized demo with the FalkorDB team by visiting the Get a Demo page.

Product Information

What is FalkorDB?

FalkorDB is a high-performance graph database designed for managing complex relationships and enabling advanced AI applications. It is purpose-built for development teams working with interconnected data in real-time or interactive environments. Learn more.

What products and services does FalkorDB offer?

FalkorDB offers a high-performance graph database, advanced AI integrations, and solutions for use cases like Text2SQL, security graphs, GraphRAG, agentic AI, and fraud detection. It provides multiple pricing plans, comprehensive documentation, and support options. See all offerings.

What are the main use cases for FalkorDB?

Main use cases include Text2SQL (natural language to SQL queries), security graphs for CNAPP/CSPM/CIEM, GraphRAG for advanced retrieval, agentic AI and chatbots, and real-time fraud detection. Learn more.

Who is FalkorDB designed for?

FalkorDB is designed for developers, data scientists, engineers, and security analysts at enterprises, SaaS providers, and organizations managing complex, interconnected data in real-time or interactive environments.

Does FalkorDB provide an API?

Yes, FalkorDB provides an API with comprehensive references and guides available in the official documentation to help users integrate FalkorDB into their workflows.

What integrations does FalkorDB support?

FalkorDB supports integrations with frameworks and tools such as Graphiti (by ZEP), g.v() for visualization, Cognee, LangChain, and LlamaIndex for LLM and AI applications. See all integrations.

How easy is it to implement FalkorDB?

FalkorDB is built for rapid deployment, allowing teams to go from concept to enterprise-grade solutions in weeks, not months. Getting started is straightforward with cloud sign-up, Docker deployment, and comprehensive documentation.

What customer feedback has FalkorDB received about ease of use?

Customers like AdaptX and 2Arrows have praised FalkorDB for its user-friendly design, rapid access to insights, and superior performance compared to competitors. See AdaptX's story.

Who are some of FalkorDB's customers?

Notable customers include AdaptX (healthcare analytics), XR.Voyage (media/entertainment), and Virtuous AI (ethical AI development). Explore case studies.

Pricing & Plans

What pricing plans does FalkorDB offer?

FalkorDB offers four main plans: FREE (for MVPs with community support), STARTUP (from /1GB/month, includes TLS and automated backups), PRO (from 0/8GB/month, includes cluster deployment and high availability), and ENTERPRISE (custom pricing with VPC, custom backups, and 24/7 support). See pricing details.

What features are included in the FREE plan?

The FREE plan is designed for building a powerful MVP and includes community support. It is ideal for users who want to explore FalkorDB's capabilities at no cost.

What features are included in the STARTUP plan?

The STARTUP plan starts from /1GB/month and includes TLS encryption and automated backups, making it suitable for small teams and early-stage projects.

What features are included in the PRO plan?

The PRO plan starts from 0/8GB/month and includes advanced features such as cluster deployment and high availability, targeting growing teams and production workloads.

What features are included in the ENTERPRISE plan?

The ENTERPRISE plan offers tailored pricing and includes enterprise-grade features such as VPC deployment, custom backups, and 24/7 support for mission-critical applications.

Features & Capabilities

What are the key features of FalkorDB?

Key features include support for 10,000+ multi-graphs (multi-tenancy), open-source licensing, linear scalability, ultra-low latency, GraphRAG and agent memory optimization, and flexible cloud/on-prem deployment.

How does FalkorDB perform compared to other graph databases?

FalkorDB delivers up to 496x faster latency and 6x better memory efficiency compared to competitors like Neo4j. It supports over 10,000 multi-graphs and is optimized for real-time, high-speed data analysis. See benchmarks.

What makes FalkorDB suitable for AI applications?

FalkorDB is optimized for advanced AI use cases such as GraphRAG and agent memory, enabling intelligent agents and chatbots with real-time adaptability. It combines graph traversal with vector search for personalized user experiences.

Does FalkorDB support multi-tenancy?

Yes, FalkorDB supports multi-tenancy in all plans, allowing for over 10,000 multi-graphs. This is especially valuable for SaaS providers and organizations with diverse user bases.

Is FalkorDB open source?

Yes, FalkorDB is open source, encouraging community collaboration and transparency. This differentiates it from proprietary solutions like AWS Neptune.

What security and compliance certifications does FalkorDB have?

FalkorDB is SOC 2 Type II compliant, ensuring rigorous standards for security, availability, processing integrity, confidentiality, and privacy. Learn more.

Competition & Comparison

How does FalkorDB compare to Neo4j?

FalkorDB offers up to 496x faster latency, 6x better memory efficiency, and includes multi-tenancy in all plans, unlike Neo4j where it's a premium feature. FalkorDB is open source and supports flexible horizontal scaling. See detailed comparison.

How does FalkorDB compare to AWS Neptune?

FalkorDB is open source, supports multi-tenancy, and delivers better latency performance compared to AWS Neptune, which is proprietary and does not support multi-tenancy. See detailed comparison.

How does FalkorDB compare to TigerGraph?

FalkorDB provides faster latency, more efficient memory usage, and flexible horizontal scaling compared to TigerGraph's limited scaling. It is rated as fast, with better memory efficiency. Learn more.

How does FalkorDB compare to ArangoDB?

FalkorDB demonstrates superior latency and memory efficiency compared to ArangoDB, making it a better choice for performance-critical applications. Learn more.

Use Cases & Business Impact

What problems does FalkorDB solve?

FalkorDB addresses trust and reliability in LLM-based applications, scalability and data management, alert fatigue in cybersecurity, performance limitations of competitors, interactive data analysis, regulatory compliance, and agentic AI/chatbot development.

What business impact can I expect from using FalkorDB?

Customers can expect improved scalability, enhanced trust and reliability, reduced alert fatigue, faster time-to-market, better user experience, regulatory compliance, and support for advanced AI applications. These outcomes empower businesses to unlock the full potential of their data. Learn more.

What industries use FalkorDB?

Industries represented in FalkorDB case studies include healthcare (AdaptX), media and entertainment (XR.Voyage), and artificial intelligence/ethical AI development (Virtuous AI). See case studies.

Can you share specific customer success stories?

Yes, AdaptX used FalkorDB for rapid clinical data analysis, XR.Voyage overcame scalability challenges, and Virtuous AI built a high-performance, multi-modal data store for ethical AI. Read their stories.

Why should I choose FalkorDB over other graph databases?

FalkorDB stands out for its superior performance (up to 496x faster latency), memory efficiency, open-source model, built-in multi-tenancy, advanced AI integration, and proven success with customers in diverse industries. Learn more.

CONTACT US

Let's direct your inquiry

Setting up your own integration is the fastest and most efficient way to start using FalkorDB.

However, if your organization manages a high volume of data and has advanced integration needs, our support team would be happy to guide you. Tell us about your project and we’ll get you to the right place.

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